Transparent Cost of IT Services
IT Managed Services pricing shouldn't be a secret
We offer all-inclusive Managed IT Services at a flat rate per seat for a predictable cost of IT support and service.
Fixed Cost of IT Managed Service
At Digital Fire, we believe that IT Managed Services pricing shouldn't be a secret. We are transparent about our pricing structure because you deserve to know what you are paying for, and we're proud to offer great service at clear prices.
We offer just one all-inclusive Fire IT Up program, because only the best IT service is good enough for your business. This plan has world class response time and embodies our proactive approach to IT. We don't just react to problems; we anticipate them. Half of our dedicated team actively works to prevent IT issues before they arise, while the other half fix issues at lighting speed. A host of industry leading security features is also included to protect your business. You'll be assigned a dedicated technician who gets to know you and your business and spends time with you, even when nothing is broken.
Instead of fixing an endless stream of problems, you'll AVOID the issues you have today. We'll spend time with you planning and budgeting your technology strategy. And we don't just mean hardware refreshes and warranty renewals like our competitors. Our customers experience the Ignite Business Consulting program where we use technology to improve your business using things like BI, AI, Automation and APIs. Technology will make a significant impact to your bottom line and this will be IT support at a level you've never experienced before.
What’s included in your IT Support Plan
Your Fired IT up program has all the managed services and IT support to keep your company safe and your people productive. Here is a comprehensive breakdown of the features that are included. It's designed to streamline your operations and maximize your business efficiency:
Managed IT Services
Full Service Helpdesk
- 24x7 Support
- Emergency Response
- Unlimited On-site Support
- Support Ticketing Solution
- Asset Inventory
- Operating System Patching
- Third Party Patching (Critical)
- Vendor Management
Onboarding and Offboarding
- Accurate and Efficient New User Setups
- Equipment Procurement and Logistics
- Secure Wipe and Lockouts
Network Hardware Provided
- Servers (cloud or on-premise)
- Network Switches
- Wireless Access Points
- Battery Backup
Managed Infrastructure
- 24x7 Network Operations Center (NOC)
- 24x7 Monitoring
- Equipment Recycling
- Use data to optimize your IT spend
- Every upgrade is linked to a business justification backed by data
Managed IT Security: CTEM (Continuous Threat Exposure Management)
Managed Security Program
- Endpoint Protection
- 24/7 Security Operations Center (SOC)
- 24/7 Device Monitoring
- Threat Intelligence
- Threat Hunting
- Intrusion Detection
Virtual CISO
- Virtual Chief Information Security Officer (vCISO) Services
Manage Email & Cloud Storage
- Spam Filtering & Sandboxing
- Backup Solutions
- Encryption
Cybersecurity
- Multi-Factor Authentication (MFA) for Microsoft 365 and Workspace
- Dark Web Monitoring
- Email Anti-Spoofing
- Malicious Website Filtering & DNS Security
- Endpoint Detection & Response (EDR)
- Phishing Simulations
- Security Awareness Training
- Vulnerability Scanning
- Managed Detection & Response (MDR)
- Cybersecurity Insurance Evaluation
Threat Management
- Application Whitelisting
- SIEM (Security Information & Event Management) - Log Collection & Retention
- Privileged Access Management (PAM)
Data Backup / Disaster Recovery
- Offsite Cloud Storage
- Offsite Server Backup
- BDR (Backup & Disaster Recovery) Testing & Validation
Cloud Virtual Infrastructure
- Cloud Storage
- Cloud Network & Bandwidth Optimization
- Cloud Servers
- Cloud Applications
- Cloud Server Optimization & Cost Control
Proactive Prevention & Advice You Can Trust
A Dedicated Technician For Your Business
- Experienced dedicated staff that you get to know and that know your business
- Continuity for a better experience
- Regularly scheduled PROACTIVE appointments, even when nothing is wrong
Continuous Improvement
- Standards alignment
- Documentation in a 3rd party system that you have access to 24/7
- Each item builds on the last in a never ending quest to improve your business
Transparency and Control
- You are in control of your data
- Full access to all your data and passwords, without exception
- Your data is housed in your systems, not in our offices
Ignite Business Consulting
- A dedicated business consultant assigned to you
- Regularly scheduled meeting cadence
- Technology Roadmap
- Extensive customer portal with permission levels so all your staff can benefit
- Budget and predict expenses to avoid surprises
- Vendor management and comparative cost analysis
- Deep dive business consulting on business intelligence, process improvement and more